Have questions about your water or utility services? We’ve gathered answers to some of the most common inquiries about billing, service requests, water quality, and more.
To identify leaks, we suggest that you monitor your meter. You will need to conduct the monitoring during a time period when you will not be using water. Monitoring while no one is home is ideal. First, turn off all water inside and outside the house. Write down the reading on the meter. Do not use any water for at least two hours. At the end of the monitoring period, read the meter a second time. If the second reading is different from the first, water flowed through the meter, indicating there may be a leak.
How can I pay my bill?
We accept cash, checks, money orders, and credit cards (Visa, MasterCard, and Discover). Please note there is a $3.50 fee on all credit card transactions
Payment Mailing Address: PO Box 1134, Fulshear, Texas 77441
Drop Box Payments Address: 6611 W. Cross Creek Bend Ln., Fulshear, Texas 77441
Payment by Phone: 833-516-3883
How can I read my meter?
See video:
How can I view my consumption?
If you have a newer meter you can set up an account to view your hourly consumption as well as set up alerts here, https://ipn4.paymentus.com/cp/flsr
If you still have an older meter, you can call City Hall and we can send you the data when available.
Note: not all of the older meters provide hourly data and this is the main reason for the meter swap program
I need help paying my bill.
The city offers a payment plan:
50% of full balance with equal payments of four for the remaining balance
Only available prior to account being put on the cut off list
My meter isn't reading correctly.
If you think your meter is broken, we will send a tech out check the accuracy
If you are still not satisfied, we can have a third party come check the accuracy but if it is accurate within 1.5%, the manufactures spec, then you will be responsible for the $150 testing fee.
My water is discolored.
Rusty water is most often the result of water line work in your area or some other disturbance in the water system. To clear the rust from your water lines, try running the exterior water faucets for 10 to 15 minutes to flush the system. If you are still experiencing rusty water after performing a system flush, please contact 281-346-1796 to request service.
What is “Winter Averaging”?
The monthly wastewater charge is a fixed fee updated each year in March.
Wastewater averaging is calculated from November to February when most of the water goes directly into the sanitary sewer system versus being used for outdoor watering. The city pulls your November, January and February usage for the annual average.
Your new wastewater average will begin with your April bill each year.
If you start service after averaging was calculated, you will be billed at 6,000 gallons a month temporarily until the next averaging.
If you use less than your winter average in any one month, that month will be billed at the actual metered use; but no less than 5,000 gallons
This only affects residential accounts
What is the base fee?
There is a flat fee on 0 to 5000 gallons of water used, this is called the base.
This amount of water is typical for a small household without irrigation
The NFBWA does not have a base fee and will charge for every 1000 gallons used.
The NFBWA assesses a fee for both groundwater and surface water usage by residents. This fee is used by the NFBWA to fund projects intended to reduce regional subsidence and to meet legislatively-mandated surface water conversion goals. You can find more information on the NFBWA and their programs at their website, www.nfbwa.com.
The NFBWA fee that you see on your bill is not a fee levied by the City; it is a mandatory fee levied by the NFBWA that is passed through to you via your
What should I do if I see a leak?
Please report all water leaks to City Hall during normal hours and we will send someone out to investigate.
When are water meters read?
We start reading meters on the 25th of the month.
If your meter reports consumption automatically it will be read on the 25th
Depending on how many manual readings are done it can take up to a week to read every meter in the city.
You are only charged for the water that passes through the meter between read cycles.
Where are common leaks?
Toilets are the most common cause. A toilet flapper that gets stuck can waste over 1500 gallons per day. To check for a leaking toilet you will need some food coloring (any color). Flush the toilet. Then put enough coloring in the tank to color the water. Do not flush the toilet for at least an hour. If the water in the bowl of the toilet becomes colored there is a leak that will need to be repaired.
Sprinkler systems are another cause that you may not notice right away. It is a good idea to check watermyyard.org and manually run your sprinklers rather than relying on a scheduled run.
Water softeners or pools that have an auto fill or backwash cycle can get stuck and use more water than necessary.
